1. Platform Overview & Ownership

Siren·Lex ("the Platform", "we", "us") is an AI-powered call intelligence product designed and developed by DVZ Services (Pty) Ltd, a South African company. The Platform provides automated audio transcription, sentiment analysis, speaker identification, quality-assurance scoring, and related analytical outputs derived from audio recordings uploaded by you ("the Client").

All intellectual property in the Platform, including software, algorithms, branding, and documentation, is owned exclusively by DVZ Services (Pty) Ltd.

2. Best-Effort Accuracy — Important Disclaimer

All transcription, translation, speaker identification, sentiment scoring, honesty analysis, stress assessment, QA scoring, flag detection, and AI-generated summaries produced by the Platform are provided on a best-effort basis only.

• Transcription accuracy depends on audio quality, background noise, accents, language switching, and other factors outside our control.
• AI-generated analysis (sentiment, intent, stress, honesty, QA scores) reflects probabilistic model outputs and is inherently subject to error.
• Speaker identification and diarisation may mis-assign speech segments.
• Flags and alerts are heuristic indicators only — they do not constitute a definitive finding of wrongdoing, deception, or policy breach.
• Translations and language detection may be inaccurate, particularly for multilingual or code-switched South African speech.

No output from the Platform should be treated as definitive, factual, or legally conclusive.

3. Client Responsibility & Verification Obligation

You, the Client, are solely responsible for:

• Verifying the accuracy of all transcripts, scores, flags, and summaries before taking any action based on them.
• Not relying solely on Platform outputs when making employment decisions, disciplinary actions, legal proceedings, dispatch decisions, fraud investigations, or any other consequential decisions.
• Ensuring a qualified human reviews Platform outputs before they are acted upon in any context where the outcome materially affects a person's rights, employment, safety, or finances.
• Ensuring all audio recordings uploaded to the Platform have been lawfully obtained and that all parties to the recordings have been informed as required by South African law (including the Regulation of Interception of Communications Act, 2002).

DVZ Services (Pty) Ltd accepts no responsibility for any decisions made by you or your organisation on the basis of Platform outputs, whether or not those outputs are accurate.

4. Limitation of Liability

To the maximum extent permitted by South African law:

• The Platform is provided "as is" and "as available" without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, or non-infringement.
• DVZ Services (Pty) Ltd shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising from your use of or reliance on Platform outputs.
• Our total aggregate liability to you for any claim shall not exceed the amounts actually paid by you to us in the three (3) months preceding the event giving rise to the claim.
• We do not guarantee uninterrupted or error-free service. Planned and unplanned downtime may occur.

5. Data, Privacy & POPIA Compliance

DVZ Services (Pty) Ltd processes personal information in accordance with the Protection of Personal Information Act, 4 of 2013 (POPIA). By using the Platform you acknowledge that:

• Audio recordings and transcripts you upload may contain the personal information of third parties (callers, agents, witnesses). You are the responsible party for this data under POPIA.
• You have a lawful basis for processing and uploading this data and have obtained all necessary consents or authorisations.
• We process uploaded data solely for the purpose of providing the Platform services to you and do not sell or share it with third parties for their own commercial purposes.
• Data is stored on servers located in South Africa or within jurisdictions that provide adequate data protection under POPIA.
• You may request deletion of your data by contacting us at info@dvz.services.

6. Acceptable Use

You agree not to use the Platform to:

• Upload recordings you are not authorised to possess or process.
• Harass, defame, or unfairly prejudice any individual based on Platform outputs.
• Reverse-engineer, scrape, or attempt to extract the underlying models or algorithms.
• Circumvent usage limits, share account credentials, or resell access without written agreement.
• Use outputs in legal proceedings as primary evidence without independent corroboration.

7. Intellectual Property in Your Uploads

You retain all rights to the audio recordings you upload. By uploading, you grant DVZ Services (Pty) Ltd a limited, non-exclusive licence to process the recordings solely for the purpose of delivering the Platform services. We do not use your recordings to train our models without your explicit written consent.

8. Account Security & Access

You are responsible for maintaining the confidentiality of your login credentials. Notify us immediately at info@dvz.services if you suspect unauthorised access. We reserve the right to suspend accounts where we detect misuse or security risk.

9. Changes to These Terms

We may update these Terms from time to time. Continued use of the Platform after changes are published constitutes acceptance of the revised Terms. Material changes will be communicated by email to registered account holders.

10. Governing Law

These Terms are governed by and construed in accordance with the laws of the Republic of South Africa. Any disputes arising from these Terms or your use of the Platform shall be subject to the exclusive jurisdiction of the South African courts.

11. Contact

For questions about these Terms, data requests, or concerns, please contact DVZ Services (Pty) Ltd at info@dvz.services or visit dvz.services.